Our strength is the ability to customize chemical products like coating agents and adhesives as requested by our clients. Our sales staff will first assess in detail what kind of product you are looking for by inquiring about its purpose, its desired properties as well as their level. We will then recommend a certain product after identifying the optimal specifications in cooperation with engineers. Finally, we will test the products at F-Lab in your presence. Thanks to a system in which sales and development are directly linked, we succeed in making accurate proposals and developing products guaranteed to satisfy clients.

The area in which we can really show our skills is consulting with clients about concerns like "We want to coat only a limited area" or "Can we apply the coating agent to special shapes?" Rather than simply suggesting products, we solve clients’ problems by responding in a flexible way, for example by improving coating methods and production lines. Additionally, we compare materials based on know-how and data collected over the years, and we present the pros and cons and past track record of every solution to our clients in easy-to-understand terms. We value having the customer understood "why something is the best" in order to choose it convincingly.

Magazine sticks, whose shapes and required strengths vary depending on their use and parts, are individually designed in-house. Our sales staff, on the strength of many years of experience, design them and propose the optimal specifications. Our ideas and technical capabilities have been highly praised by our clients and many are the examples of complicated shapes, that other companies were said to be unable to deliver, being commercialized in short periods of time. We also help our clients produce in a stable way thanks to "Amazing accuracy of dimensions" that drastically minimize dimensional tolerance. It is not uncommon for us to receive words of thanks to the effect of "equipment malfunctioning has stopped, production efficiency has improved significantly and overtime for workers has decreased significantly.

Our highly durable and heat-resistant polycarbonate magazine sticks are also helpful in solving the problem of plastic waste. By introducing reusable magazine sticks to replace conventional disposable products and products discarded after a limited use, we have decreased environmental impact and reduced long-term costs. Their durability and high quality are so outstanding as to prompt people to say that "quality is far higher than their price. Definitely a Fuji Chemical Industrial product.” In an age of increasingly stricter environmental regulations, products like these are drawing renewed attention from various industrial sectors.

As a fabless manufacturer, we are familiar with a wide range of materials including resins. We make proposals and develop new products based on the large number of data we have collected. Therefore, the most important thing for us is sharing information with our clients. For example, if you are looking for a coating agent to protect parts from corrosion, the required specifications will differ depending on the conditions of use and the desired level of protection. Which is why we repeatedly conduct development and testing in front of our clients at F-Lab and present them with the "ultimate answer" based on the data. Commercializing a product only after ensuring clients are thoroughly satisfied with the proposed product maximizes client satisfaction.

The process of "co-creation" through which we create ideal products together with our clients, is our most cherished concept. There are countless cases where we were able to present products and solutions that exceeded expectations by digging deep into requests from an engineer's perspective and identifying hidden needs. Often, inquiries about future plans, along the lines of "I’d like to do something like this, is not there a coating agent I can use?" have led to new orders. A deep understanding of our clients’ needs allow us to come up with proposals and products that offer higher added value.

Our business department is variously active in processing orders, preparing samples and responding to clients in case of problems. As a jack-of-all-trades company, we are always observing conditions in and outside the company to enable smooth transactions. We emphasize honesty and speed, for example by striving to respond within 3 business days in case to orders and inquiries, and within 24 hours to emergencies. We try to quickly adapt to circumstances, unlike most major companies, by collaborating with other departments in devising ways to meet requests and by offering alternatives when unable to fulfill a specific request.

When shipping to overseas factories, we aim for the same level of quality as in Japan. By making thorough arrangements, like using packing that takes into consideration overseas transportation conditions, and back-calculating the required time for delivery, we make sure that ordered products will arrive smoothly in any country “as a matter of course.” We ensure the satisfaction of our clients expanding their business globally by supporting them in a flexiblle way.